Service Scope is a precisely defined delineation of the activities, functions, and processes that a service provider will deliver to a client. It’s derived from the contractual obligations outlined in the service level agreement (SLA) between parties. The scope includes details on performance standards, responsibilities, timelines and measurable outcomes, all captured within the context of the specific business environment. In essence, it forms the backbone for effective service provision by setting clear expectations and providing benchmarks for success. Its definition is an integral part of strategic management practices in businesses to ensure alignment with organizational goals.